Best for Customer Service: National
National Car Rental, a sister company of Alamo and Enterprise, excels when it comes to customer service, taking the No. 2 spot in J.D. Powers’ annual report—and taking a five-star score for both overall satisfaction and its reservation process among customers. It has a huge variety of vehicles to rent, from little compact cars to Chevy cargo vans. National’s offerings and programs are aimed especially at business travelers, with companies taking advantage of the company’s business rental program, which lets employees at any sized company get cars at contracted rates versus having to pay a premium for rental needs that pop up at the last minute during busy travel times. Renters can also put their air miles toward renting cars with points from a number of common programs—Delta SkyMiles, American Airlines AAdvantage, and Southwest Rapid Rewards—as well as points from hotel programs like Hilton Honors. Overall, it’s a solid bet if you want an easy way to book cars at a fairly standard rate.